Return Policy
Returns are accepted for unused and undamaged items within 30 days of delivery. Custom orders are non-returnable unless defective.
To initiate a return, contact ecofloralva@gmail.com with your order details. We provide instructions for shipping and refund processing once eligibility is confirmed.
Shipping Policy
Last updated: 1/17/2026
Thank you for shopping with us. Below you’ll find everything you need to know about how we process and ship your order.
Free Shipping Over $50
We offer free shipping on any order over $50.00. No code required - just add $50.00 worth of products to your cart to receive free shipping.
Processing Time
All orders are processed within 3-5 business days. Many of our products are made to order, allowing us to reduce waste and ensure quality craftsmanship. Processing times may vary during peak seasons or promotional periods.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Domestic orders: 3-5 business days after shipping
International orders: 7-10 business days after shipping
Delivery times are estimates and may vary due to carrier delays, customs processing, or external factors beyond our control.
Shipping Destinations
We currently ship to the United States and Canada
If your country is not listed, please contact us at EcoFloralva@gmail.com
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.
Lost, Stolen, or Delayed Packages
We are not responsible for packages lost or delayed by the carrier once marked as delivered. If your package appears lost or delayed, please contact the carrier directly. We’re happy to assist where possible.
Damaged Orders
If your order arrives damaged, please contact us within 30 days of delivery with photos of the damage so we can assist you promptly.
Contact Us
If you have any questions about shipping, please contact us at:
Email: EcoFloralva@gmail.com